Support Options
GNUPro is perfect for the developer who is familiar with GNU tools, but would really prefer to spend time developing their own software, not hacking on the compiler or debugger. Red Hat employs several key gcc and gdb maintainers. So when you buy a GNUPro support package you gain access to our GNU experts who can answer questions quickly and provide patches when needed so you can get back to what is important - developing your own application!
GNUPro is bundled with Red Hat's high-end support packages for development engineering teams. GNUPro Support is sold as a standard package or an annual subscription, which include access to the Red Hat web-based support portal, and patch-level bug fixes delivered by the GNU experts employed by Red Hat. Annual subscription packages include GNUPro upgrades as they become available.
When you buy GNUPro support, you benefit by:
- Increased productivity of your development teams
- Faster time to market
- Lower ongoing total cost of ownership
- The assurance of a sustainable platform maintained by the global leaders in GNU development
- Turnkey migration solutions from Windows/Solaris/other UNIX platforms to Linux when needed
- Increased ease of development through on-demand fixes
Features of GNUPro support include:
- Support analysis and technical solutions to your tools-related software issues provided by largest concentration of GNU experts who fix problems promptly and thoroughly.
- Customer-driven priority level setting when submitting Support Requests (critical, serious or non-critical).
- Direct access to front line support for rapid problem assessment.
- 24-hour Internet access to Red Hat's problem reporting system so you can get status on Support Requests.
- On-demand fixes: A custom source patch or workaround developed specifically for you by our GNU experts.
GNUPro support is available as a standard package or an annual subscription for both Native and Embedded Toolkits.
For pricing and availability, please contact Red Hat Sales.
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