| Hours: |
Standard hours and
web support user interface. |
| Levels: |
Installation, configuration, system administration support. |
| Coverage: |
Unlimited for one year via: telephone, web and FTP access. |
| Options: |
|
Through the purchase and deployment of Red Hat's Per System Support, your organisation will:
- Reduce overall costs for Internet infrastructure administration and support over proprietary UNIX and NT platforms
- Enhance IT staff productivity through unlimited access to Red Hat's global support
and management infrastructure
- Improve system security with the most up-to-date information and platform maintenance available - from the company that manages the Red Hat Linux platform
- Have the assurance of a sustainable, supportable platform for your rapidly growing
Internet infrastructure
An Annual Per-Systems Support includes comprehensive coverage for
Installation and Basic Configuration support to enable your system for production use:
- hardware compatibility questions
- basic hard drive partitioning
- installation on certified hardware
- configuration of LILO including configuration of dual-booting with anothers OS
- configuration of the X Windows system using Xconfigurator or XF86 Setup
- configuration of local printer
- mouse configuration
- modem configuration
- package management using RPM
- boot time service maintenance using the ntsysv and tksysv utilities
Advanced Configuration Support to assist in installing and configuring Internet, LAN and Systems Maintenance services on a Red Hat Linux server:
- Security
- Apache Web Servers
- Network Printing
- Mail Servers
- FTP Servers
- Telnet Servers
- Samba
- Backup
|
|
- Software RAID
- Kernel
- NFS
- PPP Server
- System Statistics
- Client Network Configuration
- Caching Servers (Squid)
- DNS Servers
|
Our Per-System Support is a comprehensive global support program designed to support any number of systems. Purchase the amount of coverage you need today with the confidence that Red Hat's Per-System Support can grow with your organisation. Pricing is based upon the number
of Red Hat Linux systems being supported. Volume-based discounts apply for installments greater than 10 systems.
Per-System Commercial Support Add-On Options
A Per-System Suport contract entitles you to purchase Commercial Support Add-On Options, including 24 x 7 support coverage and technical account owner's, to further customise your company's Linux support contract.
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