Annual Per Server Support
The Red Hat Linux Annual Per Server Support is a flexible, scalable
program for keeping your systems supported and secure.
The solution is designed to grow as you organization grows.
This support offering is priced on a per server basis.
Volume discounts are available for increasing number of servers.
Coverage: Installation Support, Basic Configuration, Advanced
Configuration plus Systems Administration Support.
Number of incidents: Unlimited incidents for one year.
Hours: Standard hours 9am to 5pm GMT/CET.
Customers with Annual Per Server Support are also able to purchase the
following additional support services:
Technical Account Owner (TAO):
Consider your Technical Account Owner your named liaison. Your TAO will be
your single point of contact within Red Hat support and will work with you
to get the best out of your Red Hat technology. The TAO will also manage
your issues to resolution, as well as keep you up to date on technology to
help prevent issues from recurring.
Additional Point of Contact:
Each server within your organization may be assigned a designated
contact.
Additional Point of Contact allows you to name one additional person per
server within your organization who has the authority to contact Red Hat
and receive support.
24x7 support coverage:
24x7 support coverage is also available to customers with 50 or more servers.
For pricing information please click here.
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